Cancellation Fee, Workwearsaleonline Refund And Return Policy
Cancellation Fee
The cost of producing artwork is included in your ‘per item’ charges from Work Wear Sale Online allowing us not to charge a separate fee.
However if an order is placed and artwork is completed, and then the order is cancelled, the client is required to pay a $50 to cover artwork and administration costs.
If production or branding has begun, then the order cannot be cancelled and full payment is required.
Work Wear Sale Online Refund and Return Policy
All items sold by Work Wear Sale Online remain the property of
Work Wear Sale Online until complete payment is made.
Work Wear Sale Online will repair or replace goods, or refund 100% of money paid (or other amount agreed by both parties) if goods or decoration are different from signed approval or samples beyond standard variations (Less any payment fees and charges, eg. Amex fees). All item will be required to be returned to Work Wear Sale Online, in as received condition before repair, replacement or refund is given.
Work Wear Sale Online have an acceptable tolerance of -2cm/+2cm on all clothing item. Sizes & colours may vary between production batches.
Due to the nature of custom made products and custom branding quantities plus or minus 3% from quantity ordered are deemed to be acceptable and will be invoiced accordingly.
Work Wear Sale Online must be notified of goods delivered with fault within 7 days of delivery. Complaints of goods or branding becoming faulty after delivery will be considered up to 10 days after delivery.
Our returns and refunds policies and timings are in line with our major suppliers. Complaints made outside of these terms make it impossible for us to make claims with of fault with our own suppliers.
Work Wear Sale Online must be given the opportunity to repair or replace faulty goods.
Under no circumstances can goods be kept, but not paid for.
Responsibility for all goods relating to this order passes to the client when the goods are shipped.
All clients have the option of nominating a freight company to use for your order or arranging your own freight. If no freight company is nominated Star Uniforms Australia will select a freight company that we feel is most appropriate for your delivery.
Star Uniforms Australia have no ownership or control over any delivery companies and as such are not accountable for damage or loss of goods or late deliveries caused by errors on their behalf.
Shipping Policy:
DELIVERY COSTS
Free shipping is available on all orders $500.00 and over. For orders below $500, we charge $10.00 + GST for NSW. anything shipping to other States will be charged $15.00 on all orders $500.00 and less.
DELIVERY TIMES
most orders will arrive within 7-10 working days from purchase. Deliveries to Rural area may take up to 7 working days. Any item has decoration e.g. embroidery , screen print vinyl transfer etc. may take 15-20 after approval from client's side.
For any express or urgent deliveries, please get in touch with us to discuss what we can do to meet your deadline. for express courier will be charged accordingly.
OUR RETURNS POLICY
Star Uniforms Australia offers refunds on purchases if they are returned in original condition and packaging within 7-days. Unfortunately, any decorated items cannot be refunded.
Unless you have received incorrect item, shipping costs for returns must be paid by the customer. Please contact us ASAP if you have received any faulty or wrong order
Only Non-Chlorine Bleach When Needed.
Do Not Dry Clean.
Warm Iron as Needed.
Machine Wash Warm, Gentle Cycle, With Like Colours, No Hotter Than 104F (40C).